Natalia Donaldson is a compassionate and detail-oriented Intake Specialist, ensuring a welcoming, seamless, and stress-free experience for every client at Genesis Counseling. She assists clients across all Genesis locations—Boca Raton, Coral Springs, Delray Beach, and Pompano Beach—as well as virtual therapy services throughout Florida. With a warm and empathetic approach, Natalia excels in client intake, appointment coordination, and essential documentation, ensuring that every individual feels supported, valued, and set up for success from their very first interaction.

Originally from the beautiful island of Jamaica, Natalia brings a rich cultural perspective and deep appreciation for connection and service. Her strong sense of gratitude and dedication to helping others make her an essential part of the Genesis Counseling team. Known as the “go-to” person among her family and friends, she is naturally drawn to supporting others on their mental health journeys.

As a devoted mother to her 5-year-old son, Messiah, Natalia understands the importance of patience, care, and advocacy—especially as she navigates life as a parent to a child with a speech delay. This experience has strengthened her ability to connect with families and clients seeking support, ensuring they receive the guidance they need. She finds joy in cooking, sharing meals with her son, and creating meaningful memories, all of which reflect her nurturing and compassionate nature.

Natalia is committed to making the intake process smooth and efficient, helping new and returning clients schedule appointments, navigate insurance and billing, and complete necessary paperwork. Her goal is to ensure that every client begins their mental health journey with ease and confidence.

If you are ready to schedule an appointment or have any questions about the intake process, contact Natalia Donaldson at in****@**********************da.com for personalized assistance.